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--- udropship:umarketplace:vendor-ratings [2014/05/02 15:38]
renata [Ratings Setup]
+++ udropship:umarketplace:vendor-ratings [2014/05/02 17:09] (current)
renata [Customer notifications]
@@ Line 1: / Line 1: @@
+====== Vendor Ratings add-on======
+===== Ratings Setup =====
+Ratings (titles and select types) are created in **//Sales > dropship > Reviews and Ratings > Manage Ratings//** \\
+Ratings are devided by types, //Is Aggregatable = Yes// and //Is Aggregatable = No//. Aggregatable ratings provides customer with an option to rate using scale from 1 to 5. It will be further used for calculations of vendor stars (combined rating) and then be visible on vendor's landing page. \\
+Vendors can be reviewed by shipments only. In order to rate the vendor customer needs to first place an order. Once the shipment reaches the status set in **//Configuration > Drop Shipping > Vendor Rating Options > Allow customer review on the following statuses//**, customer can rate shipment.\\
+Administrator will have to approve new reviews in **//Sales > dropship > Reviews and Ratings > Pending Reviews//**, otherwise they won't be counted in vendor total ratings calculations and won't be visible in reviews list on the frontend.
+{{:udropship:umarketplace:ratings-aggregatable.png?direct&300|}}
+{{:udropship:umarketplace:ratings-nonaggregatable.png?direct&300|}}
+{{:udropship:umarketplace:ratings-admin-pending.png?direct&300|}}
+===== Customer area =====
+In customer area there are 2 links:
+  * **My Vendor Pending Reviews** - will list shipments applicable to review
+  * **My Vendor Reviews** - will list already reviewed shipments
+{{:udropship:umarketplace:ratings-customer-pending.png?direct&300|}}
+{{:udropship:umarketplace:ratings-customer-landing-page.png?direct&300|}}
+===== Customer notifications =====
+Automatic customer email notification for shipment review can be configured in \\ **//Configuration > Drop Shipping > Vendor Rating Options > Delay in days to send "Email notification / Follow up emails"//**.\\
+Setup delays for days on which to send "Email notification / Follow up emails" to motivate customers to review vendor shipments. \\
+Separate multiple days with comma ",". This will allow email notification and follow up emails to be send on random days.
+===== Explicitly turn on vendor to allow review =====
+Set Yes to allow vendor to be rated in
+**//Vendor edit > Vendor info > Allow customers review/rate vendor = Yes//**
+{{:udropship:umarketplace:ratings-vendor-turn-on.png?direct&300|}}

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